Delivery & Returns Information

UK Delivery Service

Retromachines are working hard during these unprecedented times to provide its customers with uninterrupted service. All orders on retromachines.co.uk will be processed as usual.

All of my delivery partners are complying with social distancing methods for making deliveries. Signatures are no longer required but the driver will ask for your full name and input that themselves.
Drivers will be utilising hand sanitizers and will follow and observe Government guidance

This may mean parcels being left in safe places and cards being posted instead of making direct contact.
If you have any concerns with your order/delivery please call 07722 122 202 and I will be happy to help you.

How Do I Return An Item?

I offer 30 Days Money Back Guarantee. If for any reason you are not satisfied with your purchase we offer a 30 day returns policy where you can return any unused item, in its original packaging with tags still attached and is in a re-saleable condition*.

Free Returns: Any returns for faulty, damaged, wrong items, return postage will be fully covered.

Contact retro.computer.sale@gmail.com or ring 07722 122 202. Any parcel returned to me without authorisation will be refused.

I recommend that you use a tracked delivery service and that you package your item(s) with care to ensure a safe return to me. As soon as I receive your return I will process the refund to your original form of payment. Please be aware that any postage charges incurred by returning your item(s) to me will not be refunded. You are responsible for the return of the item(s) to us.

*Excluding items which have been personalised for you, any toiletries, underwear and swimwear, or any food related products for hygiene and safety reasons.

Change or Cancel the Order

To change details of your delivery address, remove items from your order or cancel it completely, please contact me on 07722 122 202 from 09:30am -16:30pm Monday to Friday or e-mail retro.computer.sale@gmail.com

If your order has already been dispatched or delivered, then you’ll need to follow my Returns procedure in the event of any unwanted products.

Exchange the Order

I do not exchange goods and would ask that you return your item for a refund and re-order the replacement on our web site.